Image by Foundry Co from Pixabay
Background
A licensed money services business in Malaysia established in 2008 by professionals in banking, manufacturing, services, and information technology.
The company aims to offer money transfer services and innovative financial payment solutions to millions of migrant workers across industries, focusing on timely money transfers to beneficiaries, with payment systems designed in compliance with regulatory standards.
For B2B clients, the company offers efficient cross-border payment solutions, to reduce business costs.
For confidentiality reasons, the company name is not disclosed.
The Struggles with the Old System
The Company found a gap in the features needed for its time tracking, including:
- Lack of live location: The previous system, Infotech, lacked the ability to track live location, making it difficult to monitor employees’ whereabouts.
- Limited task and project management features: The company needed easy tracking of hours spent on different tasks through various technological elements, including GPS.
- Lack of scalability: As the company grew, the system couldn’t scale to meet the increasing demands of a larger and more dynamic workforce.
Challenges That Pushed the Company to Change
Key problems that led the Company to the change were:
- Increased need for real-time tracking of employee locations.
- Difficulty in monitoring the accuracy of hours spent on tasks.
- The need for better integration and efficiency in the payment and financial services processes.
- The company’s growing customer base required a more scalable and effective solution.
The Company’s Time Tracking Key Requirements
The Company’s key requirements for a time tracking system were as follows:
- Location tracking showing the whereabouts of employees during work hours
- Task tracking to identify hours spent on different activities by team members anywhere
- An easy and efficient migration process from the company’s current system to the required system
Why the Company Chose Jibble Time Tracking
- Various Location Tracking Features: Jibble’s ability to track live locations was a key factor in ensuring accurate monitoring of employees, through GPS, live location, and geofences.
- Real-time attendance data: Jibble provided real-time attendance data, which helped eliminate errors in payroll and improved accuracy in tracking employee hours.
- Activity tracking: The company gained the ability to choose activities and allocate hours spent on each task by the end of the day.
- User-friendly interface: The easy-to-use interface allowed employees to clock in and out quickly.
- Offline Tracking: The ability to track hours on the go and for data to be recorded with no internet allowed for consistently accurate tracking.
How Was the Onboarding Process?
Jibble assisted in the smooth onboarding process by helping the company import member profiles and locations, enabling quick implementation for employees.
Direct support via WhatsApp, specifically, proved invaluable, offering quick solutions to any challenges faced during the early stages of implementation.
The Benefits Immediately Identified Post Onboarding
The immediate benefits witnessed post-onboarding were:
- Real-time tracking of employee locations.
- Enhanced task allocation and tracking of time spent on activities.
- Simplified administrative processes with instant data access.
- Consistent data with offline tracking on remote locations.
Main Method of Jibbling In and Out
The company employee’s key method for time tracking was through:
- Mobile App: The Jibble Mobile App is the most used method for clocking in and out at the start and end of the workday, thanks to its ease of use and convenience.
Conclusion
The Malaysia payment services company found that Jibble offered a system that was easy to migrate to, seamlessly integrated with its existing processes, and met all its feature requirements for time tracking.
The key features the company benefited from as it scaled its services include live location tracking, activity-based time tracking, and seamless integration for managing employee attendance and task allocation.
These features greatly improved operational efficiency, providing better insights into employee productivity and allowing the company to deliver on its commitment to timely services and financial solutions.
Jibble’s attendance software is a great fit for diverse industries including consulting, remote, hospitality, education, construction. engineering, healthcare, and more!
