As a CEO of a time tracking software company, I need to know what my competitors are up to. That means I’m often researching about and/or playing around with their products… you know, it’s part of the job. Here, I share my findings from that research, giving credit to those competitors where credit is due, and being honest about which products I believe you really need to avoid. And so, there you have it, this review. And in it, I try to be honest, fair, and insightful.
This review covers:
- What Do Users Like About uAttend?
- What Don’t Users Like About uAttend?
- What Pricing Plans Does uAttend Offer?
- What are the Standout Features of uAttend?
- Selected Positive User Feedback
- Selected Negative User Feedback
- What are uAttend‘s Review Ratings from Review Sites?
- What’s My Final Verdict on uAttend?
uAttend is a cloud-based time and attendance tracking software by Workwell Technologies that operates on desktop, mobile, and their very own time clocks. It promises to streamline employee management and administrative tasks with an array of features that include shift scheduling, geofencing, timecard generation and management, reporting, time off and leave management, and more.
What truly stands out for me is that aside from the software, uAttend also produces time clocks, RFID cards, and RFID key fobs that are designed to work with the system. And though they do have the usual fingerprint time clocks prevalent in the market, uAttend touts that they are the first to offer the first true touch-free time clock in the market that utilizes facial recognition and identification and advanced voice-controlled punching.
This is especially helpful in the era of the new normal, where post-pandemic health concerns loom large on the horizon and shared surfaces are viewed askance. An optional but very thoughtful addition to the uAttend touchless time clock is a built-in temperature reader with a lockout threshold that prevents punching in for employees exceeding a designated temperature threshold, giving an additional layer of protection for on-site employees.
Another feature that I find really thoughtful and empowering for employees is earlyPAY, which allows them to give them their earnings or advance money on demand without any cost to the employer or compromising payroll. This is especially helpful in alleviating common financial difficulties and allows employees to focus their energies and attention on work instead.
uAttend is one of the more affordable time tracking software options in the market, and its ease of use, straightforward interface, hassle-free setup, and sleekly designed physical products make it a very desirable solution that meets more than just the digital side of time tracking needs.
However, as I’ve promised a fair and honest review of uAttend, I must also present its issues and challenges.
One of the more salient deficiencies of uAttend is that it does not have an in-app payroll system and requires a third-party integration to process payroll. While having an in-app payroll solution is highly desirable, what makes matters worse for uAttend is that it doesn’t integrate well with certain payroll solutions which results in the need to manually enter cards into the system. This runs counter to its aim of reducing admin work and presents a new problem requiring time and resource expenditure instead.
uAttend can also be slow to load, and delayed punch-ins may cause users to be unjustly marked as late or absent for their shifts. This is especially alarming for a system that puts a premium on ease of use. The reporting function, while generally okay, doesn’t quite have the depth, specificity, and customizability that I’ve come to expect from similar solutions. There are also some glitches, bugs, and crashes that negatively affect user experience, and usability is compromised when the machines lose internet service or experience power interruptions.
On the hardware side, the fingerprint scanners can be finicky at times, and the machines could be better designed to withstand the wear and tear of very active job sites. The process of ordering new RFID cards and key fobs could also use some streamlining so that clients aren’t left in limbo with limited punching options.
But before making any further judgments on uAttend, let’s take a closer look at what else it has to offer, shall we?
What Do Users Like About uAttend?
- Ease of use
- Straightforward setup
- Touchless time clock
- Facial recognition
- Voice-controlled punching
- Temperature reader with punching threshold for an added layer of workplace protection
- Relatively affordable
What Don't Users Like About uAttend?
- Lack of in-app payroll system
- Unreliable integration with third-party payroll apps that sometimes results in a need for manual timecard input
- Occasionally slow to load
- Occasional unreliability of the punching-in process leads to employees being marked as late or absent for shifts
- Reports aren’t very insightful and customizable
- Bugs, glitches, and crashes
- Finicky fingerprint sensors
- Loss of power or internet connection compromises machine usability
- Less-than-durable machines
What Pricing Plans Does uAttend Offer?
There are five paid monthly subscription plans available for uAttend. Pricing depends on the number of users, but unlike other similar software, they don’t charge per seat but rather charge one price for each plan.
For 1-9 employees, a monthly subscription costs only $25. For 10-19 employees, it’s at $41. For 20-49 employees, it goes up to $73. For 50-99 employees, it costs $119. And for operations with 100 or more employees, uAttend costs only $159 per month.
Time clock devices are bought separately from the software, and cost $119 to $399 each, depending on the model. RFID cards are also sold separately and are priced by lot from $10 for 25 pieces to $139 for 100 pieces. Similarly, RFID key fobs can be bought per lot from $30 for 10 pieces to $199 for 100 pieces.
Another noticeable deviation from usual pricing offers is that despite the differences in number of users and pricing, all plans allow users to enjoy all uAttend features. There are no “locked” features that only become available for the more expensive tiers, and all plans are designed for two time clocks, one administrator, and unlimited exports of data in CSV format.
Key uAttend features include real-time online dashboards, timesheet management, holiday and absence management, overtime tracking, shift scheduling, rounding and grace periods, break tracking, notifications and alerts, reporting and analytics, and integration with payroll. Users also get several punching options, namely facial recognition and voice for users with higher-end devices, fingerprint, RFID, and PIN code entry for mid and lower-end models, and mobile, web, and desktop for subscriptions without time clock devices.
If the default number of time clocks and administrators is insufficient for clients’ needs, they can opt to add more time clocks at $12 each per month, and additional administrators at $8 per seat per month. They can also opt for the ability to export in formats other than CSV for an additional $8 monthly.
What are the Standout Features of uAttend?
1. Touchless Punching
uAttend’s touchless punching feature is designed to eliminate the need for shared surfaces with facial recognition and identification and advanced voice-controlled punching. The system recognizes voice orders and uses a facial recognition feature that only requires an employee’s face to sign in.
This touchless punching feature serves as a double-edged sword that protects both employer and employee. uAttend gives employees the option to eliminate manual code entry and fingerprint scanners that carry the risk of microbe transmission, helping secure the workplace against communicable diseases.
What I also love about uAttend touchless punching is the added layer of protection given by the built-in optional temperature reader which records the body temperature of users punching in using the time clock, and prevents users with temperatures above the limit designated by the administration from signing in and entering company premises.
On the other hand, the facial recognition feature ensures that employers are protected from time theft shenanigans like buddy punching by the facial recognition and identification system. This feature ensures that the employee punching in matches the user profile being clocked in through the analysis and comparison of unique facial features facing the time clock camera versus the data stored in the uAttend system.
Facial recognition is supported by uAttend time clock models MN2000, DR2000, and DR2500. Voice control is only available on DR2000 and DR2500, while the temperature scanning feature is only available on the DR2500 time clock.
Geofencing is a powerful tool that ensures employee accountability and protects employers’ interests in uAttend. With this feature, employers can put up virtual perimeters around certain areas from which employees must sign in. Outside the geofence, employees would be unable to clock in, ensuring they are where they need to be at the moment they begin tracking time.
It is particularly useful for industries with boots-on-the-ground operations that need the physical presence of their workers on job sites such as field services, hospitality, restaurants, and retail. Knowing that employees are actually present at the job site provides peace of mind for employers, employees, and clients alike that is otherwise unattainable through merely recording time in and time out data.
Employers who use uAttend’s geofencing feature can be confident that they are not being cheated out of resources with buddy punching. Employees will also have incontrovertible proof of their presence on the job site upon punching in. Additionally, clients can get some visibility on what it takes to make their projects happen, helping increase their confidence in the business.
It is essential to note that uAttend’s geofencing feature only captures employee location details at the moment of punching and does not track any user’s location outside that. This means that there are no privacy concerns to be wary of when using the software, as it is designed to fully respect employee privacy.
However, the feature’s downside is that it doesn’t allow employers to have a live view of employee locations during work hours. This opens up an opportunity for slackers to steal time by moving out of the geofenced area for non-work matters. This lack of visibility may also prevent employers from ensuring and monitoring the safety of their employees, especially for jobs that entail a considerable level of risk such as transportation, construction, and hospital services.
3. Shift Scheduling, Break Enforcement, and Absence Management
Creating and managing schedules is an essential aspect of running a successful business. It is crucial to ensure that all locations are adequately staffed and that the employees get the necessary breaks and time off as per the law. With uAttend, managers can create schedules and assign shifts to team members, which can be adjusted in real time to keep up with dynamically-changing business needs. The break tracking feature of uAttend allows managers to record the duration and timing of breaks for meals and rest and schedule paid time off, vacations, and other types of absences to keep the business compliant with labor laws.
Creating schedules and assigning shifts with uAttend is a breeze. Managers can create positions on the scheduling dashboard, assign employees to these positions from a list, and create a shift template that defines the beginning and ending times of the shift and the number of employees required for a particular position. These templates can be easily copied and edited to fit business requirements, and any changes can be communicated in-app through notes.
In addition to creating schedules, uAttend also provides a comprehensive break tracking feature that allows administrators to enforce break times and manage time off. Employees can quickly punch in and out for designated rest and meal breaks, request time off for planned absences, view their leave balances, upcoming holidays, and history of time off requests to streamline their personal attendance planning while managers can easily keep track of break compliance and review and approve time off requests all in one place.
And because uAttend can be accessed from any internet-connected device, schedule management is possible even on the go. This allows managers to keep track of their schedules and make necessary changes in real time, ensuring that the business runs smoothly.
I’ve saved the best for last: my favorite uAttend feature is earlyPAY.
By enabling employees to receive their earned paychecks on demand, earlyPAY provides businesses with an opportunity to stand head and shoulders above others in the market and earn the loyalty of their people. It benefits staff members by helping manage unforeseen expenses, reducing financial stress, enhancing general welfare, and empowering them so they can better focus on the work that matters.
It’s quite easy to set up earlyPAY. Administrators only need to invite employees after turning on the feature in their uAttend account. The liability for making the advances to their employees will not be on the employers but on Clair, who enters into a direct contract with the employees. No integration is necessary on the employer’s end. Cash flow won’t be hampered, and payroll processes won’t be altered either.
And if that isn’t great enough, it has no additional costs for the business. It’s a win-win for for all!
Selected Positive User Feedback:
- “Cost is the one of the highest Pros but over all pros include the “ease factors”, ease of use, ease of setup, and the ease to train our users (supervisors as well as employees).” – Tonia W. (Source GetApp)
- “We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee’s sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.” – Elena D. (Source GetApp)
- “[…] Making it easier for user to clock in and out, via phone, browser, also the ability to keep users from having others clock in for them […]” – Jamie (Source Software Advice)
- “For the cost it is not a bad program. I like how it calculates the sick pay and the PTO time and takes it off that is really helpful. I love the chat option as well online if I need help with something that is very helpful.” – Tawnya (Source Software Advice)
- “The ease of our mobile employees working at off site locations and able to punch in with their phone. Plus as admin being able to set up/adjust the GPS radius for mobile punch ins. ” – Laurie (Source Software Advice)
- “uAttend is an affordable and user-friendly solution that tracks employee attendance and time. It maintains precise time logs, runs detailed reports and manages payroll efficiently through integration with well-known payroll systems. Users commend its excellent customer and technical support team as well. – (Source SelectHub)
Selected Negative User Feedback:
- “You have to complete the payroll process with an outside resource. Our time off management tool didn’t integrate with this platform.” – Morim P. (Source G2)
- “[…] its not connected to payroll. I have to input the info.” –
- Verified User in Hospital & Health Care (Source G2)
- “This is the most APPalling excuse for an app and it is very unstable. Crashes, doesn’t let you sign in or out by getting stuck on the loading screen for hours on end. If I could leave negative stars I would… whoever designed this ‘crAPP’ (more truthful alternative name to uattand) should be ashamed of themselves for putting workers through the stress of not being able to sign into work (WHEN THEY ARE PSHYSICALLY THERE DOING THE JOB!!!)” – Jones (Source Google Play Store)
- “I would like to see other reports made available. We work with clients who have our clock on-site and sometimes they want information that is not available at this time.” – Verified User in Hospitality (Source G2)
- “Sometimes when the internet connection has issues that would be a serious problem.” – Parinaz F. (Source G2)
- “One major issue we have had is that the bio-metric capture can be very iffy. Sometimes you have to make several attempts before it captures you fingerprint to log you in. Often, employees will revert to the failsafe method of using a code to log the employee in, which in some ways defeats the benefit of a bio-metric log-in/log-out system in the first place” – Kenneth P. (Source G2)
- “Not a fan of the finger print machine. They are broke down or froze more often than not.” – Cheri S. (Source G2)
- “It can be cumbersome when new id cards are needed; the ordering process is not the easiest to navigate” – Ryan A. (Source G2)
What are uAttend's Review Ratings from Review Sites?
(As of 25/09/2023)
- Capterra: 4.6/5
- G2: 4.5
- Software Advice: 4.5/5
- SelectHub: 92%
- Google Play Store: 3.2/5
- App Store: 1.9
What's My Final Verdict on uAttend?
uAttend is a brilliantly conceptualized time and attendance tracking solution that incorporates tangible technology with its web, browser, and mobile-compatible software. If not for certain issues that affect its usability and functionality — the usual bugs, glitches and crashes, compromised function when power on internet connection experiences some hiccups, finicky fingerprint sensors, machines not being sturdy enough to last a long time — it would have been really awesome. As I’ve previously said in other reviews, it’s the execution that turns fantastic ideas into less-than-awesome realities, which can luckily be remedied with some TLC and a lot of elbow grease — and an attentive ear to the needs of users.
Speaking of unmet user needs, it’s quite a shame that uAttend couldn’t claim to be an all-in-one solution, as it lacks an in-app payroll function and its third-party payroll integrations can be wonky and counterintuitive sometimes. They could also add some more firepower to their reporting system to get users the depth, specificity, and customizability that they need in their analytics. I’m sure that given time, they could address these to cover all their bases.
Having looked at what’s wrong with uAttend, I’m happy to say that there are a lot of things that they did right. First of all, I love that they put employee empowerment front and center with the earlyPAY feature which allows employees to get paid on demand. With the way things are going on in the world, employees need all the help they can get to help secure themselves and their families financially. And when their minds are freed of some of the burden of financial difficulties, they can perform better at their jobs and feel better about themselves.
uAttend’s scheduling, break compliance, and absence management features make attendance tracking and management a breeze and help in ensuring that operations run smoothly and no site is left unmanned. They also help in making sure that employees get the breaks and time off they’re entitled to by law, so they can recharge away from work and return refreshed, renewed, and ready to take on new challenges… and spare their employers from costly infractions against labor laws in the process.
The geofencing feature is also worth mentioning, as it ensures that employees are where they should be at the moment they clock in. This visibility helps in gaining the trust of clients, protects employers by helping eliminate time theft, and gives employees incontrovertible proof of their presence at their assigned job sites. And as uAttend only captures employee location at the moment of punching, users do not need to worry about their privacy and being “spied on” throughout the work day.
Consistent with the theme of employee empowerment that seems to run through its key features, the touchless punching is a really nice touch (pun fully intended that minimizes if not totally eliminates the need for shared punching surfaces with voice control and facial recognition. Aside from protecting against contact-spread diseases, the facial recognition feature also protects from buddy punching and adds a layer of accountability to operations. And for operations that require even tighter health standards, uAttend can also be configured to read body temperature and prevent employees with temperatures above administration-defined limits from punching in and entering company premises.
Overall, uAttend is a very promising software that hits most of the right spots and addresses the right challenges. It’s very affordable and scalable and seems to be quite a nice fit with many industries, especially those with operations that require employees to hit the ground running. If they could just make the right tweaks and add the right features to optimize usability and positive user experience, I’d really love to recommend uAttend.
So, listen, if you think you can overlook uAttend’s shortcomings and make the best of its current array of features for your business, by all means, get it. But if you’re still unsure, it would be wise to wait it out — I’m sure they’re working on improvements and will come out better and stronger in time.
uAttend has a suite of powerful shift scheduling, break compliance, and absence management features that dovetail nicely with its sleekly designed time clocks, some models of which come with voice control and facial recognition in addition to the usual keypad and fingerprint scanner.
It doesn’t have an in-app payroll function, and the time clocks can be quite fragile.