Top 3 Users' Reasons Not to Use Clockify

Ah, yes, Clockify. This time tracking software has made quite a name for itself thanks to its user-friendly interface and wide range of integrations. Aside from time tracking, Clockify also has features that cover time off management, break tracking, and reporting. But despite the app’s seemingly impressive list of features, it’s not exactly the right fit for everyone.

If you’re considering using Clockify for your time tracking needs, I invite you to read on. What better way to decide if Clockify is a good fit for you than to hear firsthand reviews from users themselves? Here are the top 3 users’ reasons not to use Clockify – and how they can affect you too.

Clockify time tracking software on web and mobile

1. Not the best mobile app (to say the least)

More and more people are working out of the office, so being able to track time right on your phone is a MUST. And while Clockify does offer a mobile time tracking app for its users, it falls short in several areas.

Riddled with bugs, glitches, and frequent crashes, the mobile app compromises user experience, making it impractical for users seeking on-the-go efficiency. This is a sentiment echoed by several users.

  • “The mobile app and chrome plugin could be improved for a more seamless experience, and advanced features may require a learning curve for some users.” – Nathan B., Product Manager (Source Capterra)
  • “Its mobile version doesn’t seem to live up to its reputation. The software is also difficult to use without a high-speed Internet connection.” – Ulrich N., Doctor (Source Capterra)
  • “The mobile app could use some improvements in terms of user-friendliness and functionality.” – Panashe B., IT Specialist (Source Capterra)
  • “The mobile app can sometimes be very frustrating to use as it frequently crashes.” – Stephanie A., Marketing Manager (Source Capterra)

Some users have also reported syncing issues and lack of essential time tracking notifications.

  • “The phone app could be better. And it never gives you an alert when you left the timer running for over 10hrs” – Camilo H, SDR (Source Capterra)
  • “The app needs to be made more mobile-friendly and it should have a feature to sync with other devices.” – Miguelina P., Paralegal (Source Capterra)
  • “Sometimes the mobile app hangs and it can be frustrating” – Isaiah N., Digital Sales Manager (Source Capterra)

The Clockify mobile app’s shortcomings contribute to a significant reason why Clockify may not be the ideal choice, especially for users who are constantly on the go.

2. Limited reporting capabilities

While Clockify is often praised for its reporting features, it does have notable issues that impact accuracy and customization. The default reporting options lack sufficient detail and sometimes fail to accurately reflect the entered data. Users have also encountered challenges when customizing reports by incorporating custom fields or filters.

If you need more advanced and comprehensive reporting, Clockify’s reporting feature will definitely leave you wanting more, much like these users:

  • “I found Clockify’s reporting features a bit limited. It could be more customizable, and the export options are somewhat restrictive.” – Panashe B., IT Specialist (Source Capterra)
  • “When changing dates it sometimes default to yesterday and adds 8h+ Monitoring – can be a frustration in reporting if not carefull.” – Bogdan F., SM and SDM (Source Capterra)
  • “Limited reporting capabilities in the free version might be a drawback for data-intensive users. Some advanced features are available only in the paid plans.” – Verified Reviewer, Architect (Source Capterra)
  • “The reporting features need improvement to enhance project management.” – Lena J B., Program Coordinator (Source Capterra)
  • “Project organization can get messy without proper planning and forethought. This makes reporting especially challenging, as the drill-down UI isn’t particularly intuitive. Clients and projects are in their own separate dropdowns, making things clunky.” – Kevin C., Director of Customer Solutions (Source G2)

3. Pesky synchronization issues

In my honest review of Clockify, I was able to try out all of the app’s features myself, and I noticed some syncing issues, especially with the mobile app. Sometimes, the data recorded on mobile takes some time to reflect on Clockify’s other platforms. This is despite the app promising real-time synchronization. Turns out I wasn’t the only one who experienced these issues.

  • The iOS and Mac apps. The web interface is so robust it shames the iOS and Mac apps which seem to always have syncing issues.” – Mohamed Momtaz H., Director & Founder (Source G2)
  • Sometimes the synching between Clockify and Jira does not work correctly when editing time” – Matthew W., Partner (Source G2)
  • “I have noticed minor issues with the mobile app, occasional syncing issues, and a lack of integrations with specific project management tools.” – Arya P.  (Source Capterra)
  • “Doesn’t sync Google Cal. Can add it to clockifer but then need to add duplicate each entry from the calendar into clockifer so it recognises each time entry. So tedious and ridiculous!” – Danny Tillotson (Source Google Play Store)
  • “Takes too long to open and sync.” – Amiy Mallik (Source Google Play Store)

Is Clockify Still Worth Trying?

Clockify continues to position itself as a formidable time tracking solution, boasting a user-friendly interface, an extensive feature set, and adaptable pricing structures. But the users have spoken: Clockify is not without its challenges. And if any of these users’ reasons not use Clockify resonate with your specific needs or workflow expectations, I suggest you carefully consider whether or not Clockify aligns with your objectives.

If you’re on the lookout for a better time tracking solution with fewer bugs and an impressive mobile time tracker, why not try out the best Clockify alternative? Cheers!