Privacy Policy

This version of our Privacy Policy will take effect on 1 July 2021

Policy Overview

1. How we collect information from you

As a data controller, Jibble collects the following personal information from you:

  • Name, address, telephone number, email address and business details when you/your employer creates an account.

  • Communications with us e.g. comments, suggestions, a request for information about our products and services or any other correspondence or phone calls.

  • The way in which you use our services including in-App purchases e.g. Power-ups, price quotations or email subscriptions.

  • Interactions with third-party service providers, marketing partners and affiliate interactions including Google Analytics, Google Adwords, Facebook Ads, Linkedin Ads, Capterra, Fullstory, Mixpanel, Braintree, Stripe, Chargebee, Chartmogul and Paypal.

  • We collect location based data (GPS coordinates) through our geolocation feature, if the employer has requested users to log in with their gps location.

  • We collect biometric data through our facial recognition feature, if the employer has requested logging in through selfies.

  • We collect time entry and attendance data when you use the App.

  • For marketing purposes we take note of the marketing channels and campaigns that drew you to Jibble.

  • Your Internet Protocol (IP) address (if using a browser), operating system, the browser type, the address of a referring site and any device identifier (if using a mobile device or tablet).

The lawful basis for collecting your data in this way is:
(a) You provide your consent at the point of registration for us to do so and by accepting our Terms & Conditions.
(b) Processing your data in the way explained above is necessary for us to provide Jibble’s services to users.
(c) Some of that data is processed for the purposes of our legitimate interests.

 

2. How We Use Your Information

Jibble acts as a data processor and uses personal information to improve the quality of the services that we offer. Personal information is data entered by the Customer’s end-users in the process of using the service. The Customer is responsible for determining the purpose and means for the processing of personal information. Therefore, the Customer shall be regarded as the “Controller” of personal data. Jibble shall be regarded as the Customer’s “Processor”. Ways in which we may do this include by:

  • Cross-referencing your information with that received from our partners in order to provide a more enhanced and personalized App experience.

  1. We collect location based data (GPS coordinates) through our geolocation feature, if the employer has requested users to log in with their gps location.
  2. We collect biometric data through our facial recognition feature, if the employer has requested logging in through selfies.
  3. We collect time entry and attendance data when you use the App.
  • Using the information you provide in our communications with you. For instance, in responding to your comments or inquiries, to resolve disputes, to contact you regarding any other operational issues with the App or matters involving product or service transactions, to address problems on the App or our Service and to enforce our agreements with you.

As a data processor we can provide a data processing agreement to team owners. If you are a team owner, you must comply with the GDPR. Customer is responsible to collect any necessary consent, provide any notice where necessary to their respective end-users, and be compliant to applicable data protection laws. You can request a data processing agreement from us by emailing support@jibble.io.

 

3. Sharing Your Information

We will not share personal information about you with any third party unless we have your permission or under the following circumstances:

  • To facilitate the operation of the App and Service and to perform related services. For example and without limitation, maintenance services, database management, web analytics and improvement of the Service’s features or to assist us in analyzing how our App and Service is used. A third party here may have access to the personal information needed to perform their functions but it may not use it for other purposes.

  • We may share aggregated information that does not include personal information and we may otherwise disclose such information with third parties for industry analysis, demographic and analytical profiling and other purposes. Any aggregated information shared in these contexts will not contain your personal information.

  • We may sell, transfer or otherwise share some or all of our assets, which could include your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of company liquidation.

 

4. How Do We Store Your Information?

We store Jibble 1 user data in our North Virginia AWS region. Jibble 2 is stored in Ireland AWS region. We store user data for as long as your account is active in order to provide you with the Services under your company’s contract. User data will be deleted from our servers once their organizations and their accounts are deleted.

Only authorized Jibble employees are allowed access to user data. All data is encrypted using appropriate industry-standard techniques when stored on disc or sent over the network. We also store log files and data for internal analysis purposes to optimise our service’s functionality and maintenance. Except in situations where they are required for site safety and security, or we are legally compelled to keep them for extended lengths of time, user data is generally retained for a short amount of time.

Please keep in mind that you can always reach out to us at support@jibble.io for your personal information to be deleted permanently.

 

5. How Do We Protect Your Information?

All data is encrypted using accepted, consistent, and appropriate industry-standard methods when stored on disk or transmitted over the network. Our user data is archived on a regular basis (every 12 hours) via backup mechanism. Jibble 1 archives are stored for 3 months, Jibble 2 archives are stored for 30 days.

At Jibble Ltd, we make reasonable efforts to implement administrative, technical, and organizational measures to ensure  appropriate level of security of personal data security, taking into account the nature of the personal data, the processing operations we perform, and other relevant factors in the circumstances.  Despite our best efforts, the Internet is not without inherent security risks. As no data security system is completely impenetrable, we cannot guarantee the security of our systems or databases. Accordingly, any information you send to or through the Services is at your own risk 

Please do your part to help us keep your information safe. We specifically reserve the right to terminate or cancel your access to the Services and any contract you have with us pertaining to the Services in the event we find or suspect that you have disclosed your Services account information to an unauthorized third party. You can always request to permanently delete your personal information.

 

6. International Transfer of Your Data

We may transfer your personal data to a third party processor outside the European Economic Area (EEA) or the country you reside in. By using our Services and Website, and by providing us with your information, you consent to the transfer and processing of your personal data by our third party data processors outside of the EEA. For international data transfers, we only transfer your personal information to the following :

1. To the countries which ensure an adequate level of protection;

2. To the countries that apply appropriate safeguard measures.

Please be aware that countries outside of the EEA may not provide the same level of data protection as the United Kingdom; nevertheless, please be noted that we adhere to strict internal rules for the protection and processing of personal data, and that our usage is governed by this Privacy Policy.

 

Marketing

Jibble offers its users a number of email services such as a ‘Daily Log’, ‘Weekly Timesheet’ reminder or a ‘Jibbled In Reminder’. You can subscribe or unsubscribe to any of these by visiting your account page.

 

Your Data Protection Rights

At Jibble Ltd., we’d like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following under the GDPR:

The right to withdraw consent – You have the right to withdraw your consent after agreeing to the collection, processing, and transfer of your personal data. To withdraw your consent, please contact us at support@jibble.io. Once we are notified, we will no longer process your information for the purpose(s) to which you originally consented unless there is a legal justification for the processing.

The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request to correct or rectify any information we store that you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

The right to erasure – You have the right to request to erase your personal data, under certain conditions:

  • When the personal data we’ve collected have been unlawfully processed
  • When the personal data we’ve collected in no longer needed for the purpose for which it was collected
  • When there are no overriding legitimate justification for us to process to your personal data
  • To comply with a legal obligation or for the establishment of legal claims

The right to restrict processing – You have the right to request to restrict the processing of your personal data if we no longer need the personal data for the purpose(s) to which you originally consented or to fulfil a contract with you, but you require it for the establishment of legal claims, or you have objected to the processing of personal data.

The right to object to processing – You have the right to object to the processing of your personal data, if we no longer need the personal data for the purpose(s) to which you originally consented or to fulfil a contract with you, but you require it for the establishment of legal claims, or you have objected to the processing of personal data.

The right to data portability – You have the right to request to transfer the data we’ve collected to another organization, or directly to you, provided the data processing is based on your consent or the fulfilment of a contract with you.

For more information on your data rights, please refer to the article here. If you make a request to exercise any of these rights, please contact us at support@jibble.io. We have one month to respond to you.

 

Cookies

1. What are cookies?

When you visit a website, your browser saves small text files called “Cookies” to your computer or mobile device.

Cookies are then reverted back to the originating website on each future visit, or to other websites that recognize the cookie. These cookies are helpful as they allow a website to “remember” your user’s device over time, and therefore
your preferences or activities. The objective of collecting this information is not to “identify” the Website user, but to enrich and enhance the content and user experience of the Website; further purposes include running content or to
provide other features and services such as analytics.

If you would like to know more about cookies, please refer to this information page provided by the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

2. How to disable cookies

Most Internet browsers are set up by default to automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you
visit. Take note that different browsers have different controls for configuring cookies (accept, refuse or delete cookies), we advise you to refer to your browser’s support area for instructions on how to disable or delete your cookies. Be aware that if you disable cookies, it will restrict the functionality of Jibble and other websites.
We have listed the following browser support pages to help you manage your cookies settings:

• Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• Google Chrome – https://support.google.com/chrome/answer/95647

• Internet Explorer – https://support.microsoft.com/en-ie/help/17442/windows-internet-explorer-delete-manage-
cookies

• Safari MacOS – https://support.apple.com/en-ie/guide/safari/sfri11471/mac

• Opera – http://www.opera.com/help/tutorials/security/cookies

• Android – http://support.google.com/android/?hl=en

• Windows Phone – http://www.windowsphone.com/en-US/how-to/wp7/web/changing-privacy-and-other-
browser-settings

3. Types of cookies used

Our cookies are classified according to the entity that manages them. We use both our own cookies and those owned by third parties, according to their expiration terms (session or persistent), and according to its purpose (technical, personalization, navigation, analysis, and marketing).

3.1 Our Website uses:

Necessary Cookies

Necessary cookies help improve our website’s functionality by enabling basic functions like page navigation and access to secure areas of the website. Websites cannot function properly without these cookies. These are the only
cookies that are exempted from requiring a user’s consent.

Site-Preference Cookies

Site-Preference cookies enable our website to remember information that changes the way the website behaves or
looks.

Marketing Cookies

Marketing cookies are used to collect information about your visit to our website, including the content you viewed,
the links you followed, and information about your browser, device, and IP address. These are often served by third party service providers for advertising purposes and to track a user across websites. This means that when you visit
other websites, you may be shown advertisements based on your browsing patterns on our website.

Intercom Cookies

Intercom Cookies are “first-party” cookies assigned to the domain of our website. These cookies cannot be read by
Intercom on other sites, or by other sites using the Intercom. Our company uses these cookies to keep track of user
sessions, anonymous user identification, remember logins and to ensure the integrity of our website’s chat function
messenger.

Statistics Cookies

Statistics cookies or performance cookies enable us to better understand how our users interact with our website (e.g., which pages you visited, which linked you clicked on). Information collected in this way cannot be used to
identify you since it is aggregated or anonymized.


We use cookies and Non PII data to:

  • Monitor and analyse your use of the App and our Service.

  • For technical administration of the App.

  • To increase the functionality and user-friendliness of our App and our Service.

  • To better tailor the App to our visitors’ needs.

We may use both session cookies and persistent cookies to:

  • Better understand how you interact with our App.

  • Monitor aggregate usage by our users and web traffic routing on our App.

  • Improve our App.

 

Other Websites

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.

However, be aware that there are no security controls that are 100% impenetrable and thus there remains a small risk that data may be intercepted or misused.

Holding Information On Minors

The Service is not directed to minors and we do not knowingly collect personal information from them. Our Terms & Conditions state the Service can only be used by those who have reached the age of majority in the State and Province they reside.

If we learn that we have collected personal information of a minor then we will take steps to delete such information from our files as soon as possible.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page and will communicate them to you. This privacy policy was last updated on 13 Oct 2021.

Any information we collect is subject to the privacy policy in effect at the time it is collected.

By continuing to access or use our Service after any changes come into effect, you are agreeing to the revised policy.

Previous Versions:

 

Complaints

Our App contains links to other websites. Any information you provide on those sites is provided directly to the owner of that site and you should therefore, read their own privacy policies.

This privacy policy is only applicable to our Service and App.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you at support@jibble.io