Honest Review:
My Hours

Great ease of use and flexible time tracking but mobile app and third-party integrations are a little bumpy.

Written by Asim Qureshi
By Asim Qureshi, CEO Jibble

As a CEO of a time tracking software company, I need to know what my competitors are up to — thus, this My Hours review. That means I’m often researching about and/or playing around with their products… you know, it’s part of the job. Here, I share my findings from that research, giving credit to those competitors where credit is due and being honest about which products I believe you really need to avoid. And so, there you have it, this My Hours review. And in it, I try to be honest, fair, and insightful.

This Review Covers:


My Hours is a cloud-based time tracking software for teams that touts easy-to-use functionalities to help keep teams organized, drive productivity, and increase efficiency. Core features include precise time tracking with a stop-and-start timer or manual time logging with timesheets, automated timesheet approval, real-time project cost analysis, estimates and budget tracking, reports, user role assignment, and integrations with third-party productivity software.

I love its ease of use and clean interface. The beige, mint, blue, and grey work very well to convey sophisticated simplicity. The interface colors contrast very well with the colorful charts of the insights on project progress and standing generated from time tracking data. But beyond visuals, I really like that it’s designed with efficiency in mind.  Users can easily track time and expenses against budgets for projects neatly separated by folder all in one place, eliminating the need for messy paper-based systems that are prone to error and consume a lot of time. Tasks are easily organized and kept track of with tidy compartmentalization and custom notes.

Aside from tracking expenses and budgets, My Hours also facilitates attendance tracking, giving managers visibility into who’s working on what, and who has access to which assets and information. It also streamlines invoicing with automated and personalized invoices based on tracked data and makes client billing easier with highly customizable billable settings that take various factors into account, such as rates based on projects, tasks, members, or fixed budgets. My Hours also integrates with over 2000+ apps, including QuickBooks through Zapier, helping it fit perfectly into any workflow.

Best of all, My Hours offers the dual treat of accessibility and security. Users can access the software from almost any internet-connected device, which allows them to view and manage their hours and tasks on web browsers or using native mobile apps. And to ensure that users’ data are kept secure, everything is hosted on Microsoft Azure infrastructure and with official Gold partnership and various certifications such as ISO 27001.

However, there are some minor criticisms to note, such as the tricky integration of third-party applications and limited customization options for the interface. The Android app also needs some improvements. And while My Hours does offer some great reporting features, they’re not the easiest to pull up, and they are not as flexible as I would need them to be, and I can’t create unique analytic structures in-app. For that, I have to export data to third-party integrations, which as previously noted, could be quite difficult.

Aside from that, the mobile apps aren’t as powerful as the web version. My Hours also suffers from some bugs and glitches that negatively affect user experience. It can also be quite slow on occasion, and can even crash at the most inopportune times which compromises the precision of its time tracking. But on the bright side, user support is responsive, and they seem to be always ready to help address questions and complaints.

Now, before we make any judgments on My Hours, it would only be fair to see what else it has to offer. So without further ado, let’s dive right into it!

Display of dashboard and mobile app interface


What Do Users Like About My Hours?

  • Ease of use
  • Simplicity of  interface
  • Neat compartmentalization of projects and tasks
  • Responsive customer support
  • Generous free version

What Don't Users Like About My Hours?

  • Bugs, glitches, and crashes
  • Reports could be more flexible
  • Issues with third-party integrations
  • The mobile app needs work
  • More customizable options required

What Pricing Plans Does My Hours Offer?

My Hours offers two plans, one paid and one free. They also offer a free 14-day trial period for the paid plan and discounted rates for larger organizations or non-profits.

My Hours Free

The My Hours Free plan allows up to 5 users to enjoy time tracking features such as using timers or manual addition of time entries, weekly tracking of timesheets, daily timer tracking, timeline view, favorites, expenses, detailed descriptions and attachments, and daily tracking reminders on the mobile app. It also helps in organizing workloads with the ability to add unlimited projects, tasks, and clients, customize task and project descriptions, and mark group tasks as done.

Billable rates can be set per project, and team members can be assigned as administrators or normal members. Reporting-wise, users can use the dashboard, generate timesheet reports, customize detailed activity reports, download reports to PDF or export to XLS, and send reports to email.

This plan also allows users to import timesheets, projects, and clients using the web and mobile apps, and integrate with third-party tools using API access and Zapier.

My Hours Pro

The My Hours Pro plan, on the other hand, costs $8 per active team member per month when billed annually, or $9 if billed monthly. It has all the features of the free plan, plus the ability to bulk edit or delete logs and custom numeric fields for time tracking.

For easy organizing, it allows users to enjoy features such as budget hours and billable or cost amounts, budget alerts to email, monthly budgets, task budgets or estimates, and the ability to assign tasks to team members. Billing is facilitated with billable rates per task or team member, labor costs or team costs, invoicing, and the ability to calculate profit and loss and auto-round billable time.

Reporting is enhanced with automated sending of detailed reports to email, team pivot reports, and economy reports. With this plan, users can also download and customize reports in Excel and add logos on PDF reports. Team management comes with the ability to assign project manager roles, group members into teams, hide billing and cost details, require project and task input, approve workflow, add, edit, or delete team’s logs, auto-lock time logs, send automated tracking reminders, audit log report, and track team’s capacity.

What are the Standout Features of My Hours?

1. My Hours Time Tracking

My Hours gives its users two ways to track time. First, by logging hours manually on a timesheet post-fact for routine daily work and for operations that run on regular schedules. Second is through the use of a stop-and-start timer that allows for more precise data capture that reflects the exact amount of time spent on tasks.

To add time manually, users should navigate to the weekly timesheets by clicking the track option on the menu bar located at the left of the My Hours dashboard. By default, this will take them to the timesheet for the present week, but they could also view the timesheets for past weeks by selecting a week from the date box located near the top of the page. Ordinary users can only see their own timesheets, but admins and managers have the option to specify whose timesheets they want to see using the employee box to the right of the date box.

Once the correct week and employee have been selected, users can then pick a client or project to which they would like to add time, and optionally, a specific task. They can then add the number of hours they’ve worked on the specific client, project, and/or task on the columns representing specific days of the week. Clicking the small paper-and-pen icon to the left of the hours input box would open the time log pop-up where more details could be added, such as starting and ending times, expenses, tags, and a detailed log description. Users can also attach relevant files using the detailed log description. My Hours also allows users to copy the projects and tasks of the previous week so that they don’t have to manually enter details every time they log hours.

Once the desired hours have been entered, My Hours automatically adds them up into daily totals at the bottom of each day column, and as project totals for each row on the total column. The point where the daily totals row and project totals column meet is where the total number of hours worked in a particle week is displayed.

Using the My Hours timer allows users to capture their time more precisely. To use the timer, users should navigate to the timesheets and click the use timer button near the top right corner of the page, just above the totals column. This will take them to a new page where they will be prompted to add details to a time log before clicking the start timer button. There’s also an option to start the timer and close the window so users can jump right into work. Once the timer begins, a pop-up displaying the time elapsed shows near the upper right corner of the screen, along with buttons to stop the timer or start a new one.

Once the timer is stopped or a new one is started, My Hours automatically records the captured time in the timesheets just like it does for manual entries. Users can modify and add more details or attach files created during the work session in the same way as they would using the manual option.

While I admire the simplicity of using a start-and-stop timer to capture working time using this solution, my principal complaint is that sometimes, My Hours bugs out or crashes at the most inopportune times, causing difficulties in clocking in. This is especially true for the mobile app, which brings into question its reliability for employees on the ground. And while manual entry post-task is possible, it brings its own set of concerns, namely, how can employers be assured that employees were actually working during the times they said they were when My Hours does not have any accountability guardrails such as URL and app usage logs, screenshotting, or other proof-of-work measures?

While certainly not dealbreakers, these issues deserve attention and should be considered before committing to My Hours.

Weekly timesheet showing client, project, task and timestamps

2. Payroll, Attendance and Absence Tracking

Attendance and absences are two important factors that affect payroll. My Hours offers users two simple ways to know who was present at work, who was not, and the reasons behind their absences.

To see who was present on which days after the end of a week or a month, admins and managers can simply open the activity report and specify which team members they wish to check time entries for. This will show them the days on which the selected members were at work, and what they were working on. It will also show how many hours they spent on particular projects, clients, and tasks. Having access to these numbers will help managers determine capacities accurately so work can be distributed fairly and more efficiently. This will also inform them at a glance if employees are meeting their weekly or monthly required hours so that bottlenecks can be addressed before they put a chokehold on productivity.

Absences and the reasons behind them can be monitored by using the timesheets. Admins or managers can add a specific project for absences and list all possible reasons as tasks. These include sick leaves, annual leaves, and maternity leaves to mention a few. They can also modify the billable rates for these in the projects section.

When incurring an absence, users can add an entry just like they would when recording work hours — only this time, they’re recording their absence and letting their superiors know why. They can provide more details in the time log description, and even send documents such as doctor’s notes or relevant photos to support their reason.

Once timesheets are reviewed and approved in My Hours, admins and managers can then export the data gathered in time and absence tracking to facilitate fast, painless, and accurate processing into an Excel file. For an even deeper look at the data, they can export the pivot report for a three-parameter comparison, instead of the two offered by the activity report.

Screenshot of My Hours timesheet used as an absence tracker

3. My Hours Reports and Analytics

Reports are an important tool in measuring progress and getting valuable insights that affect future decisions. My Hours utilizes the data gathered in time, absence, and expense tracking to create several types of reports that present the numbers in meaningful and informative ways using colorful and easily comprehensible charts and graphs. These reports can also be filtered by date range, team members, clients, and projects.

The My Hours dashboard report gives users an overview of how time is being spent by teams. It shows the total of hours worked, billable hours, billable amount, and average billable rate for the chosen date range, project, client, and employees. It also shows the percentage of growth or shrinkage the current numbers represent compared to the previous period. Hovering over the numbers will show a detailed comparison with the previous period.

Drilling down into the numbers, the My Hours activity report shows how time was spent across a certain day, week, or month. Using a bar graph, it shows how many hours were spent on billable versus unbillable activities. It also shows the average logged hours for the selected period.

Going down to even more detail, the distribution chart shows the top ten projects and tasks on the user’s My Hours account using a bar chart that shows the number of hours spent on them, the percentage of that number in the total number of hours logged in the selected time period, as well as the billable amount for those hours and their percentage in the chosen period. The project and task table below it shows rows of projects and their specific tasks against columns of the total hours, billable hours, and billable amount for those projects and tasks.

The team section of the My Hours dashboard report shows the sum of worked hours, billable time, and billable amount for individual team members using a bar graph and a table. It also shows which employees did not log any hours for the specified period.

The detailed report is the most comprehensive report that My Hours has to offer. It allows users to see details down to the level of the log descriptions and can be customized according to the user’s preferences regarding the level of detail, which columns and rows to show or hide, how tasks and projects are broken down by time period, and more. The customized reports generated using this option can also be visualized using pie charts to further drive comprehension. All of these can be saved into PDF files and sent automatically to relevant stakeholders at user-determined intervals.

The other My Hours reports available are the timesheet reports and pivot reports which we’ve already discussed in the previous sections, and the economy report which we will discuss in the subsequent segment.

Now, while all of these are great, it feels like the options offered by My Hours are quite limiting at times, especially when I need to use analytic structures that aren’t possible to do in-app, even with the detailed report. To get the data presented in the way that would most suit my needs, I have to export them to a third-party tool and basically do everything from scratch. If My Hours could offer more diverse options for reporting, it would make their product even more usable for businesses with unique analytical needs and so much more powerful than its present iteration.

Project Dashboard showing billable hours and budgets

4. Expense and Profitability Tracking

An important aspect of ensuring the health of any project is tracking how expenses log against budgets, and constantly calculating profitability as the project moves along. My Hours gives users these abilities and more with its economy report.

The economy report shows the balance between labor costs and earnings or billable amounts on any project, task, employee, or client across any date range. This report utilizes data captured in time tracking and expense logging in the timesheets and translates those numbers into summaries, charts, and tables that drill down into the details.

The summaries are the first thing users will see on the economy report page. Located near the top of the page, just below the filter options, My Hours shows the total number of billable hours, average billable rate per hour, total billable amount, total costs, and balance.

Below the summaries, the economy chart shows more data about the summaries and displays daily, weekly, or monthly billable hours, billable expenses, expenses, labor costs, and balance on a color-sorted bar graph. The format makes it easy to compare and visually determine which days are most profitable and which ones are not.

To drill down further into the details, the economy by project table allows users to see information for each project, client, and task which are arranged in rows against factors such as budget, billable hours, billable hours amount, billable expenses, labor cost, expenses, and balance which are arranged in columns. Users can control which columns would show up in the report, and aside from the previously-mentioned factors, they can also show columns for budget spent, budget remaining, budget rate, invoiced and uninvoiced amounts, average labor rate, total hours, actual hours, and more.

It also has a comparative bar graph that shows labor cost versus billable hours per project which summarizes if any specific project on the list is profitable or not in just a glance.

One drawback for me in using the economy report is that it can feel quite long-winded at times. Being a fan of conciseness, there are a lot of extraneous details that I could do without. But that’s not really a deal breaker, since some businesses may have a genuine need for those details in the same way that I need specific analytic structures that My Hours can’t provide in-app. In the end, it’s all a matter of meeting unique needs.

Screenshot of My Hours economy report with arrow-directed captions pointing to and explaining individual elements.

 Selected Positive User Feedback:

  • “I love being able to see at a glance where I am vs what the expectations are. You can budget by price or by time and get visual feedback in a glance.” – Carol G. (Source Capterra)
  • At any point in a billing period, I can produce a snapshot of my customer activity. This is particularly important for contract customers with a set number of monthly service hours. My Hours lets me know when a customer is going over their contract allowance and notify them before the billing period is over.” – Kevin B. (Source Capterra)
  • The customer support is great and any questions are answered by return email within 24 hours. The My Hours team are always listening to customer feedback and improving the product.” – Caroline G. (Source Capterra)
  • I really like the ease of switching tasks and moving back and forth between them. Also, the Dashboard is extremely helpful for an at-a-glance view of everyone on my team!” – Jacqueline B. (Source G2)
  • “My Hours has lots of additional features and is very reasonably priced, the free version actually being more than enough for what I needed for many years.” – Emily G. (Source Capterra)
  • “My Hours has a very user-friendly interface and lets me divide the customer’s projects and assign them individually to my team. It is very convenient to use. At the end of the month, we review the reports and it makes our productivity super efficient.” – Verified User in Information Technology and Services (Source G2)
  • “It was easy to create a new task if you needed to without spending a long time setting it up, it was convenient to just turn the clock on and off as you went and reporting functions were good as I could create an activity report and email it to payroll quickly.” – Dani W. (Source Capterra)
  • “My Hours was really easy to set up and get going. We have a couple of staff that are out on site and are not as “tech savvy” as most but they have even seemed to pick it up a lot quicker than other apps that we use.” – Ben L. (Source Capterra)

Selected Negative User Feedback:

  • The reporting facility is a little longwinded. It needs more flexibility and in our case, we need to provide a timesheet for each person working on a project. This is possible, but we need to add our logo and electronic signatures later.” – Frazer H. (Source G2)
  • It would be nice if reports are flexible and if there was a way to have some more interaction with other time reporting platforms. Some of my customers have their own platform and want me to do time registration over there. So it would be interesting if there was an easy way to transfer the reported time in My Hours to the application of my customers.” – Jerome G. (Source Capterra)
  • I wish it were easier to pull reports of each project’s hours and sometimes when using specific filters, you have to reapply them every time you open a new project. I think it would be helpful to create something like a ‘default filter’ mode where you can set it to certain filters and it will apply them to every project that I open.” – Verified User in Mechanical or Industrial Engineering (Source G2)
  • It’s not the best app when updating information is required. It takes time so, you must adjust it within your line.” – Denisse R. (Source Capterra)
  • Integration doesn’t work well. Sometimes I wish that time could be entered in decimal increments, but I’m only saying this based on past experience/what I’m used to with a similar app in a previous role.” – Verified User in Design (Source G2)
  • Sometimes the site is slow, you’ll click on “New Task” and it takes up to a minute to load.” – Jacqueline B. (Source G2)
  • The interface is really bad on mobile devices (mostly cell phones). On tablets, it’s not so bad, but cell phones really need a major improvement. I wish the app is improved a bit.” – Claude Real T. (Source Capterra)
  • A little difficult to customize, and some aspects need more flexibility. I tend to have to repeat some things often…” – David T. (Source Capterra)
  • “Could do with more flexible report options. The new report functionality is a bit more difficult to use than the previous ones. Integrations with third-party software don’t work well. Lack of customizations. ” – Jenifer H. (Source Capterra)

    What are My Hours' Review Ratings from Review Sites?

    (As of April 2024)

    • Capterra: 4.8/5
    • G2: 4.6/5
    • Software Advice: 4.8/5
    • GetApp: 4.8/5
    • Google Play Store: 4.2/5

    What's My Final Verdict on My Hours?

    My Hours is a software that solves and pinpoints a significant number of work-related woes from time and attendance tracking to ensuring profitability and driving productivity with a respectable arsenal of features that are designed to be as straightforward as possible. Its generous free version, fairly-priced paid plan, ease of use, and minimalistic interface make it a very attractive option for would-be users looking for something that would easily integrate into existing workflows and IT ecosystems.

    The My Hours timer and timesheets are both a pleasure to use on account of their simplicity. They offer a straightforward way to track and log time, and even detail what happened during the time entry with the ability to add custom notes, log expenses, and add file attachments. The data collected in time tracking is used to generate payroll and various reports which can be customized according to most needs. Expenses and profitability are also easily monitored using a dedicated economy report that keeps track of how much projects cost to do versus how much money they bring in.

    Overall, My Hours is a great way to get a firm grasp not just of how time is spent by your business, but also of how time expenditure affects your profitability. The insights it generates will allow you to plot paths toward better performance and increased success without the use of outdated manual and paper-based systems that are prone to errors and consume a lot of time and resources. Using this solution provides an easier, quicker, and less expensive alternative to the old ways.

    However, bugs, glitches, and crashes mar an otherwise excellent user experience. In particular, the mobile app needs a lot of work to be reliable in tracking time and other data.  The reports need more customizability to cater to unique analytic structure needs but can feel ironically long-winded at times with extraneous details.