How do I cancel my subscription?

When you change from any paid plan to a free plan, it’s considered a cancellation of your paid subscription.

You can cancel your subscription in the same way that you would change your subscription. Either you select the Free plan to downgrade or you click the link that says “Cancel”. If your organization has unpaid invoices, the downgrade option will be blocked until those invoices are cleared.

There will be a confirmation of the downgrade.

Once confirmed, you will lose all access to the paid plan features.

Note that:

• Unlike downgrades, cancellations will take effect immediately.

• If you decide to switch back to the paid plan in future, you need to manually upgrade again and reconfigure your setup from the start.

• No refunds will be issued upon cancellation.

What happens when you cancel your plan and downgrade to free?

Make sure that when you downgrade to the free plan, you’re aware of the following potential changes. Some settings might be lost and deleted forever.

Groups & people management:

• Only the first assigned admin will remain, while all other admins and managers will be reassigned as members.

• Group management will be disabled, including group-based activity assignments, though existing groups will remain.

• Default organization permissions cannot be updated anymore, as well as individual permission configuration for managers and admins.

Clocking in/out:

• Time tracking rules exclusive to paid plans will be automatically disabled. Only rules available in the Free plan will remain active.

• Group-level policies will be disabled.

Work schedules & timesheets:

• Only the default work schedule will remain, and any additional schedules will be deleted.

• Member assignment to work schedules will no longer be available.

Location tracking:

• Only the first 2 geofences will remain active. Any additional locations will be archived and cannot be restored.