Honest Review:
TrackingTime

Highly customizable and insightful reports and relatively affordable plans, but weak iOS app and substandard customer support.

Written by Asim Qureshi
By Asim Qureshi, CEO Jibble

As a CEO of a time tracking software company, I need to know what my competitors are up to. That means I’m often researching about and/or playing around with their products… you know, it’s part of the job. Thus, this TrackingTime review. Here, I share my findings from that research, giving credit to those competitors where credit is due, and being honest about which products I believe you really need to avoid. And so, there you have it, this TrackingTime review. And in it, I try to be honest, fair, and insightful.

This Review Covers:

Overview

TrackingTime is a cloud-based productivity software designed to empower businesses by addressing administrative pain points traditionally associated with project management, attendance tracking, reporting, timesheet generation and invoicing, progress and performance monitoring, and — you guessed it — time tracking

With TrackingTime, businesses can finally let go of the paper and pen and modernize the way they work with this software that touts to be an all-in-one solution for team efficiency and brands itself as the definitive time tracking software. Now, that’s quite a big claim to make and I’ve promised you an honest review, so we’ll pick that claim apart and discover if it has any merit… so get on the tracks with me, and let’s see what TrackingTime has to offer!

To be the definitive time tracker, a time tracking software has to have truly excellent features that excel among a sea of similar others. In this regard, TrackingTime does have a few features they’re quite proud of. They boast of a flexible time tracker designed to allow users to track time anytime and anywhere from desktops, laptops, tablets, and mobile devices, time reports that they describe as professional and highly accurate, online timesheets that do away with error-prone manual input processes, and performance insights that give administrators a detailed view of how time is utilized across the ranks and how to best allocate resources. 

However, a time tracking software cannot be justly described as “the definitive one” if it has certain issues that detract from its usefulness or negatively affect the experience of its users. Unfortunately, TrackingTime does have some downsides, such as occasional bugs and glitches that ironically make the software not track time, which is very concerning and can produce a host of expensive and ugly problems down the line. Its mobile apps, particularly for iOS, lack the firepower of the desktop version which severely limits its usability — the measly ratings on the App Store are a testament to this. Also, its inability to work offline is a bummer for me.

In addition, starting the timer or switching tasks requires some significant fiddling, and occasional lags lasting more than 30 seconds can really cause some frustration. There’s also the issue of non-intuitive manual attribution of actions to tasks, which I think doesn’t just waste time and makes things complicated, but is also very dated. An AI tracker that automatically records and categorizes actions and logs them against relevant tasks, such as the one present in Timely, would be a great addition.

And speaking of time tracking, TrackingTime’s timer does not stop even when on extended periods of inactivity thus skewing time records that require manual fixing. Also, it doesn’t have a  pause option which means it creates a whole new time entry every time a user needs to take a break.

Other things I’ve noticed while researching and playing around with TrackingTime is that some very basic features present in most other similar software are missing — particularly computer activity monitoring to ensure accountability, geolocation, and the ability to compare scheduled time to budgeted time for each task. And although it boasts of a lot of integrations and plays very nicely with Zapier, some of them are quite iffy and seem half-baked. Add the steep learning curve for setup and reports and very limited automations into the mix, and we finally get the picture that it’s not the definitive time tracker and all-in-one solution that it promises to be.

But that doesn’t mean that TrackingTime isn’t useful or that it is bad software. It just has a few shortcomings that shouldn’t stop folks from taking a look at the rest of its features, which may just be what they’re looking for. So read on, and let’s explore TrackingTime together.

Dashboard displaying reports

What Do Users Like About TrackingTime?

  • Time tracking on various devices opens up possibilities for work anytime and anywhere
  • In-depth reporting
  • Digital timesheets eliminate the risk of human error
  • Zapier integration
  • Ease of use
  • Uncomplicated interface
  • Affordability

What Don't Users Like About TrackingTime?

  • Setup and reports have steep learning curves
  • Glitches and bugs
  • Occasional inaccuracy and failures in tracking time
  • Starting time tracking requires a fair amount of fiddling
  • Lack of a pause option for the timer
  • Time tracking continues even after extended periods of inactivity
  • Lackluster mobile apps
  • No offline mode
  • Some integrations are less than optimal
  • Some basic common features are missing

What Pricing Plans Does TrackingTime Offer?

TrackingTime has three plans: one free and two paid options. Each plan has a different set of features that are intended to address certain needs at every tier, and the higher tiers include more and arguably better features. Read on to learn more about their offers, features, discounts, and free trials.

TrackingTime Free

The Free Plan is TrackingTime’s free option, and also the plan with the least features. It is intended primarily for time and task tracking and facilitating collaboration and basic reporting for up to three users. At this tier, users will get time tracking on web, desktop, mobile, and on more than 50 business apps, email and in-app reminders and notifications, Slack bot, day calendar view, time rounding, branded reports with company logo, board view, timeline view, project notes, and project colors. 

They will also get the ability to duplicate tasks and projects, set tasks and project priorities, add time manually, track tasks, projects, and clients, define billable and non-billable hours, add recurring time entries, import time entries, edit time entries in batch, sync due dates with calendar, export to CSV, add task comments, add subtasks, add billable rates, and mark time entries as billed.

The TrackingTime Free Plan also comes with unlimited tasks and projects, and 100MB of file storage.

TrackingTime Pro

The Pro Plan is TrackingTime’s solution for businesses with advanced time management, collaboration, and reporting needs. At $5 per user per month billed annually or $7 if billed monthly, users will get all of the Free Plan features, plus week, month, and team calendar views, work schedules, automatic time audits, and company and project dashboards. 

They will also get project reports, saved reports, report data visualizations, shared reports, invoicing, weekly email reports, timecards with extra hours and paid time off, project access control, user roles and permissions, real-time activity monitoring, client database, and employee database.

In addition to that, they will also have the ability to view and edit time for team members, set time estimates for projects and tasks, integrate with Google Calendar and Microsoft Outlook, export to PDF and Excel Group, and filter data by clients, employees, or custom filtering options. 

Storage-wise, users can store up to 10 GB per user with the TrackingTime Pro Plan.

TrackingTime Business

The Business Plan is TrackingTime’s best offer for businesses with advanced security and support requirements and needs for custom automations and integrations. At $10 per user per month billed annually or $12 if billed monthly, users will get all of the features of the previous tiers, plus audit logs, Google SSO, 99% Uptime SLA, priority support, concierge onboarding and training, custom GDRP data processing addendum, custom automations and integrations, and unlimited file storage. 

TrackingTime Discounts

TrackingTime offers discounts to non-profits and educational organizations. Interested parties must get in touch with TrackingTime support to discuss their offers and options. 

TrackingTime Free Trials

All of the TrackingTime paid plans can be tried for free for up to fourteen days to help interested parties decide if the software is a right fit for their organization. They can avail of the free trial period without being asked for credit card details, contracts, or signatures. They will only be asked to input credit card details at the end of the trial period, should they decide to continue their subscription. Otherwise, their accounts will be reverted to the Free Plan.

What are the Standout Features of TrackingTime?

1. Powerful Project Management

One of the things that I truly like about TrackingTime is the superb and thoughtful design of their project management features. With multiple views that focus visibility on various important aspects of projects, the software allows businesses to see not just the big picture, but the essential details that contribute to it as well. It gives them an eagle-eyed understanding of progress and allows them to determine priorities and allocate resources for optimal profitability.

With Tracking Time, businesses can track progress, share files, and create custom reports to streamline daily work and visualize every task teams are working on. It improves employee performance by helping manage and coordinate team efforts efficiently, promoting transparency by keeping everyone in the loop, and building a culture of trust between management and employees and among everyone across the ranks. 

The TrackingTime project List view and Board view are geared to allow collaboration and open communication between and among teams through the assignment of tasks and subtasks, file sharing, and adding descriptions, notes, and comments to any task or project. It protects sensitive project data with permission management that ensures users are only able to access data relevant to their permission level. They also facilitate task and due date tracking with task sharing and the ability to set due dates. Kanban boards help sync work and ensure that the creation and completion of projects and tasks are ordered by priority and accomplished on time.

The Project Timeline dashboard helps projects stay on track with a visualization of progress in the form of milestones. These milestones are accompanied by descriptive titles of the required output and profile icons of the employees assigned to the task, which helps businesses keep track of who’s responsible for what and when it should be delivered. With this board, TrackingTime helps identify possible bottlenecks, assists in resource allocation, and visualizes how tasks and projects relate to each other. 

The Project Report ensures that projects run on time and on budget with highly visual representations of team progress that foster uncomplicated analysis and sharing to positively influence future decisions and secure growth and profits. It displays the total project completion percentage, the total number of hours spent on the project, the due date for delivery, and the total number of tasks. For more detailed analysis, it breaks down the hours per team member and displays how many assigned tasks they’ve finished, how many hours they’ve worked in excess of estimates, and if they are late on anything. Tasks are further compartmentalized as in progress, completed, or overdue to ensure that focus is directed where it needs to be.

Calendar display

2. Time Cards

TrackingTime offers a unique and very useful functionality with its Time Cards feature. It is a solution intended for compliance with legal requirements that effortlessly gathers, stores, and provides access to accurate employee clock-in and clock-out data that also eliminates the need for tedious and error-prone manual recording.

With this TrackingTime feature, timecards are generated automatically from time entries captured by the time and attendance tracker on a monthly basis. They can then review, edit, or regenerate new ones in case they are inaccurate. Once accuracy is verified, employees can submit the time cards and check the approval status with only a series of clicks. In case more corrections are needed, there is an option to revert the submission for further editing. To help keep timecards up-to-date and ensure approvals are on time, TrackingTime sends email notifications to remind employees to complete their timecards and to remind admins about timecards with pending approval.

Aside from records of their clock-in and clock-outs, timecards also contain important information about employee activities such as time off, overtime, and breaks. Time off and overtime can be added manually for timecard recalculation, and breaks are either scheduled or auto-detected by TrackingTime when the gap between time entries is greater than the period of minutes selected. Admins receive these timecards every month for their approval, and they can either be approved one by one for a closer review, or in bulk for efficiency. They can also be exported easily into PDF, XLS, or CSV documents for convenient sharing and storage.

Having mentioned all of that praise, I must also say that the accuracy of the timecards is based on the fidelity of the time tracker. And as previously mentioned, it does fail sometimes. That being said, it’s great that TrackingTime made contingencies for that with the easy edit, regeneration, and revert submission functions.

Time cards for each employee listing in rows

3. Insightful and Highly-ActionableTime Reporting

One of the features that make TrackingTime stand out is the variety and scope of its time reporting. Administrators can analyze productivity with relative ease using visually appealing time reports that make sense of the numbers gathered by the time tracker. These reports can be sent to clients for maximum transparency and to foster trust and understanding, and be used for decision-making to propel businesses forward with realistic and data-based goals. 

User reports visualize performance so managers can make decisions geared to improve productivity, identify areas of improvement, and address behaviors and action patterns that prevent individual employees from reaching their full potential. Payroll reports ensure that employees are paid their due on time, and help businesses comply with tax legalities and labor laws. Project reports give administrators a detailed view of how projects are progressing, how they track against budgets, and ensure that they are completed on time. 

Creating and sharing reports with clients and team members is a straightforward process that can be accomplished in minutes. A report can be created within a timesheet, project report, or dashboard and saved to documents. They can be customized with details, descriptions, and preferred layouts that can be saved and duplicated for future use. Information can be arranged by simply dragging and dropping them into place. Permissions for review, collaboration, and editing can be granted and assigned according to users’ unique needs. Once all details are satisfactory, reports can be shared with the ease and convenience of a link to clients and colleagues alike.

However, the variety and depth of TrackingTime’s reports can be quite overwhelming, especially for first-time users. While I think that more straightforward report templates are in order, I also appreciate the detail of their reports — a balance must be made between ease of understanding and detail requirements, as a report that can’t be easily understood benefits no one in the end. 

Dashboard showing time tracked and reports

Selected Positive User Feedback: 

  • “I like the ability to quickly see what I’ve worked on in the past and what I’m scheduled to work on in the future. It’s also helpful to be able to track how much time I’ve spent on certain tasks so that I can accurately bill clients.” – Jesus G. (Source G2) 
  • I’ve used quite a few time tracking apps, and tracking time is one of the easiest apps I’ve ever used! I’m using it for more than 3 years now. UI & Dashboard is the easiest you can find over the internet.” – Md Ashfak S (Source G2)
  • The ability to report on project timeline performance with traceable, direct metrics was immensely helpful in justifying the business case for increased personnel and additional budgetary resources.” – Roget R. (Source GetApp)
  • “I like that I can customize how I track my time for clients and projects for them. I assign colors to each client, so all projects for that client have the same color, and I can easily select and log as I work throughout the day.” – Raechel S. (Source G2)
  • I can use tags and categories for each task and then group them into projects, so I understand the exact time I spend on the project. The tracker I used before only worked as a timer, and I couldn’t analyze my data.” – Maria S. (Source G2)

Selected Negative User Feedback:

  • Only one issue I had is that customer service is not very friendly and helpful.” – Monika N. (Source Capterra)
  • The free trial was somewhat restricted for the number of jobs/items I could log, but that’s understandable with a free trial.” – Patrik M. (Source Capterra)
  • Mobile adaptation is not upto mark as it experiences glitches. Integration was difficult with the software I currently use.” – Jason H. (Source GetApp)
  • Worked great a year ago when I first installed but not it doesn’t save my notes/ it freezes when trying to save them.” – kpcolunga (Source AppStore)
  • It takes a while to get used to it, it wasn’t easy to find everything at the beginning. Not very user-friendly” – Verified Reviewer in Graphic Design (Source Capterra)
  • I don’t like the occasional glitches, such as not loading or seemingly being logged out when on a bad connection (typically on mobile). It also takes some seconds to load, which is frustrating when I want to start working immediately but have to wait before my tracker loads”. – Rudolf R. (Source G2)
  • “Hard to navigate user interface. If I have to leave and come back later, it creates a new time which is a bummer, but I can see the total time and then just manually adjust the complete time for the specific project.” – Steven S. (Source G2)
  • Nice app until the recent update. Now it’s slow and glitchy. The hour tab shows a different time than what’s on the project tab. I can’t expand the timer anymore to make it bigger on the screen, and it’s so small at the bottom it’s hard to see without having to pick up my phone.” – LaToya Minton (Source Google Play)

    What are TrackingTime's Review Ratings from Review Sites?

    (As of December 2023)

    • Capterra: 4.6/5
    • G2: 4.4/5 
    • GetApp: 4.6/5
    • Software Advice: 4.5/5
    • Google Play Store: 4.1/5
    • App Store: 3/5

    What's My Final Verdict on TrackingTime?

    Now that we’ve taken a detailed look at what TrackingTime has to offer, I believe that it’s absolutely justified to say that it is a fine piece of work if the issues plaguing it could be addressed. Its features are intelligently designed and optimized for the modern workplace, and it offers very helpful functionalities to make work smarter and more streamlined — that’s why it’s such a shame to see it marred by limitations and challenges that could be resolved with some TLC and dedicated problem-solving.

    The suite of project management features is a powerful arsenal that is designed to ensure success in every project, as long as they are utilized correctly and to full capacity. The automatically-generated timecards eliminate the need for tedious and error-prone pen-and-paper processes, and are a thoughtful touch for compliance with tax legalities and labor laws with the added benefit of easy reviewing, editing, and submission. And the reports, oh, the reports. Chock-full of insights presented in visually pleasing formats that are a joy to look at, they offer an easy way of understanding the numbers pulled by the time tracker. 

    But as previously said, not everything about TrackingTime is on track. It suffers from its fair share of bugs, glitches, and lags that negatively impact user experience. The time tracker, its most crucial feature, can be unreliable and fails occasionally. It also requires a fair amount of manual input before starting, stopping, and switching tasks, which can be counterproductive and disrupt employees’ momentum. It also doesn’t turn off automatically after extended periods of inactivity, so if you forget to clock out at the end of the day, the timer will run until you notice the next time you’re supposed to clock in. And unfortunately, it doesn’t work offline, so that severely limits its usability for industries where workers regularly work in low to no Internet environments. 

    Speaking of usability, the TrackingTime mobile apps are meant to ensure that work can happen anytime and anywhere. However, due to their severe deficiencies, I doubt if this software can be useful for industries that require employees to be always on the go. Its lack of common basic functions such as computer activity monitoring accountability tools, location tracking, the ability to efficiently and automatically log actions against relevant projects without manual input, its half-baked integrations, and it’s very limited automations don’t help much as well.

    All of that, plus the fact that customer support can be quite atrocious at times, is enough to make me say that TrackingTime is not the definitive time tracking solution that it claims to be, but it does come close to being an all-in-one solution if it could address the previously-mention limitations.

    But it does come with relatively inexpensive plans, and there is huge potential for improvement. So if you can forgive and look past its issues and you don’t have much need for mobility, I’d say give the 14-day trial a spin and see if it fits your workflow.