Troubleshooting
Learn about how to resolve common errors and technical issues with our troubleshooting guide. Visit our time tracking FAQs and time attendance FAQs for more information on time tracking and attendance.
What happens when Jibble experiences downtime?
Jibble ensures you can consistently track your time, even during unexpected service disruptions. When downtime occurs, the Jibble mobile and desktop apps automatically switch to backup mode, enabling offline time tracking so your team can continue logging hours without disruption. Note: Backup mode is currently not supported on the web app. This article covers: How […]
Mobile App: Errors In Time Entry Uploads
If offline time tracking is enabled, team members will be able to clock in and out from their mobile devices or via a shared kiosk. Once the connection is restored, Jibble’s system will automatically sync the time entries to the cloud. For more information on offline tracking, check out how to track time without an […]
Mobile app: Troubleshooting Guide
This troubleshooting guide is intended to help readers resolve common errors with Jibble’s time clock app, including slow response time, freezing or general issues with usability. Here are some general troubleshooting steps you can try to fix the problem: 1. Check your device’s internet connection A strong internet connection is recommended to use all of […]