Frequently Asked Questions

Do you also offer an Enterprise plan?

We sure do! For companies that have over 100 staff we can offer dedicated support according to an SLA and customized onboarding/training. The pricing will be dependent on a few factors so it's best to shoot us a message on help@jibble.io.

What do I exactly get in the Power plan?

The power plan will give you unlimited usage of all power ups (a cool word for add-ons/upgrades). At the moment, the following power-ups are available:

- Activity Tracking
- Client Billing
- Export
- Collaboration
- Kiosk+
- Policies
- Passcodes
- Geolocation
- Facial Recognition

We are continuously developing new power-ups and updating existing ones. Future ones include Leave Management, Work Schedules, Shifts, and many more.

Can I cancel my subscription?

You can cancel your power plan at any time by downgrading to the basic (free) plan. You will still be able to login and access your timesheets (up until two months back). We don’t provide refunds if you cancel during the monthly cycle. 

Any cancellation is subject to one month notice and it will be calculated from the next month onward. For example if you cancel your subscription on any given date in June, it will remain active for the remainder of the monthly billing cycle, in this case until the 30th of June.

What is priority support?

We provide email/in-app support to all users but we will always prioritize support for teams that have subscribed to paid plans. 
For example, if we receive 10 support requests within the next hour, we will ensure that the support requests from the users on paid plans will be responded to first.

How do I pay for Jibble?

You can pay using a credit card. You will only be charged for Monthly Active Users (MAU), so you'll never pay more than necessary. Read more about the billing calculation here.

What is a monthly active user?

A Monthly Active User (MAU) is a user that is registered as active in a specific month. Active users are those who:
- Jibble in/out
- Log in to the web app
- Use of any Jibble Bot or API functions

Is my credit card secure?

They are safe. We don’t collect credit card details but use a trusted 3rd party call Braintree Payments (a PayPal owned company).  Your credit card details will be held by them in their secure digital vault.

Can you provide our team with discounts on the paid plans?

We believe Jibble is priced very competitively. Whilst that may be the case, we realise organisations are not equal. We do agree that non-profits, educational institutions, very new startups and those that use Jibble with only part-time workers should receive custom or discounted plans.  Please write to us at help@jibble.io detailing your organisation's needs

Will the price always be so low per user?

Not a straight answer! Yes and No. 
Yes because if you signup as a customer for one of our paid plans we won't increase the price for you later. Your price will be fixed to the amount you agreed to pay when you first signed up. So if you pay $2 per user now, you will pay $2 per user in 3 years time as long as you stay signed up and don't discontinue the service.
The answer is No to customers who haven't signed up because we plan on increasing the price per user in the near future as we continue to add more value for our users.