{"id":148434,"date":"2023-04-05T22:53:35","date_gmt":"2023-04-05T21:53:35","guid":{"rendered":"https:\/\/www.jibble.io\/help\/mobile-app-errors-in-time-entry-uploads"},"modified":"2025-10-27T23:04:51","modified_gmt":"2025-10-27T23:04:51","slug":"app-movel-erros-uploads-registros-horario","status":"publish","type":"help","link":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario","title":{"rendered":"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios"},"content":{"rendered":"<p>Se o <a href=\"https:\/\/www.jibble.io\/pt-br\/software-rastreador-horas-offline\">controle de horas offline<\/a> estiver ativado, os membros da equipe poder\u00e3o registrar suas entradas e sa\u00eddas de seus dispositivos m\u00f3veis ou quiosque compartilhado sem internet. Uma vez que a conex\u00e3o seja restaurada, o sistema do Jibble ir\u00e1 sincronizar automaticamente os registros de hor\u00e1rios com a nuvem. Para mais informa\u00e7\u00f5es sobre controle de tempo offline, confira <a href=\"https:\/\/www.jibble.io\/pt-br\/ajuda\/como-controlar-o-tempo-em-modo-offline\"><span style=\"font-weight: 400;\">como controlar as horas sem uma conex\u00e3o com a internet<\/span><\/a>.<\/p>\n<p>Quando os registros de hor\u00e1rios offline forem enviados a nosso servidor quando seu dispositivo estiver online novamente, voc\u00ea pode encontrar erros no upload. Os erros no upload acontecem quando um registro de hor\u00e1rio n\u00e3o \u00e9 aceito pelo sistema, por exemplo:<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dados ausentes ou inv\u00e1lidos<\/span><\/li>\n<li aria-level=\"1\">Altera\u00e7\u00f5es \u00e0s regras de controle de horas<\/li>\n<li aria-level=\"1\">Altera\u00e7\u00f5es aos arranjos de hor\u00e1rios de trabalho<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Certifique-se de seguir lendo para ver recomenda\u00e7\u00f5es sobre como resolver erros nos uploads para evitar c\u00e1lculos imprecisos nas folhas de ponto.<\/span><\/p>\n<hr \/>\n<h3>Resolvendo erros de registro de hor\u00e1rio<\/h3>\n<p>Voc\u00ea poder\u00e1 ver se existe algum erro no upload pela tela de Menu. Se voc\u00ea tiver erros no upload, voc\u00ea pode tentar refazer o upload das registros de hor\u00e1rios para o nosso servidor.<\/p>\n<ol>\n<li>V\u00e1 ao\u00a0<strong>Menu<\/strong>.<\/li>\n<li>Clique em\u00a0<strong>Falhas nos uploads para o servidor<\/strong>.<\/li>\n<li>Voc\u00ea pode ver duas abas, <strong>Erros de registro de hor\u00e1rio <\/strong>e\u00a0<strong>Erros de localiza\u00e7\u00e3o<\/strong>.<br \/>\n<img decoding=\"async\" class=\"size-large wp-image-213393 three-quarter aligncenter\" src=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png\" alt=\"Offline time entry errors\" width=\"741\" height=\"768\" srcset=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png 741w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-154x160.png 154w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-289x300.png 289w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-768x796.png 768w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-1482x1536.png 1482w\" sizes=\"(max-width: 741px) 100vw, 741px\" \/><\/li>\n<li>Clique em\u00a0<strong>Erros de upload<\/strong>.<br \/>\n<em><strong>Nota: <\/strong>O n\u00famero exibido em cada aba indica o n\u00famero total de erros de registro de hor\u00e1rio.<\/em><\/li>\n<li>Clique em\u00a0<strong>Tentar novamente<\/strong>.<img decoding=\"async\" class=\"size-large wp-image-213394 third aligncenter\" src=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-358x768.png\" alt=\"Offline time entry errors\" width=\"358\" height=\"768\" srcset=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-358x768.png 358w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-75x160.png 75w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-140x300.png 140w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-768x1647.png 768w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-716x1536.png 716w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/IMG_2403-1-955x2048.png 955w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Se a registro de hor\u00e1rio for enviado com sucesso a nosso servidor, voc\u00ea ver\u00e1 uma redu\u00e7\u00e3o no n\u00famero total no lado direito. Voc\u00ea poder\u00e1 tentar refazer o upload dos erros mais de uma vez.<\/span><\/p>\n<p>Tamb\u00e9m recomendamos conferir com os administradores de sua organiza\u00e7\u00e3o para estar ciente de quaisquer altera\u00e7\u00f5es ou restri\u00e7\u00f5es que possam ter sido feitas enquanto voc\u00ea estava offline.<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><em><strong>Important<\/strong><\/em><strong>e<b><i>\u2757<\/i><\/b><\/strong>: Se voc\u00ea j\u00e1 tentou fazer o upload dos erros, mas n\u00e3o teve sucesso, por favor, entre em contato com nossa equipe de suporte. Para que possamos ajud\u00e1-lo a resolver o problema o mais r\u00e1pido poss\u00edvel, seria bom se voc\u00ea pudesse nos enviar as seguintes informa\u00e7\u00f5es:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qual dispositivo m\u00f3vel e vers\u00e3o est\u00e1 usando? (por exemplo, iPhone 11, Samsung Galaxy S5, etc.)<\/span><\/li>\n<li aria-level=\"1\">Qual sistema operacional e vers\u00e3o est\u00e1 usando? (por exemplo, iOS 15.6, Android 5.1.1)<\/li>\n<li aria-level=\"1\">Qual vers\u00e3o do app Jibble est\u00e1 usando? (por exemplo, Vers\u00e3o 2.24.3).<\/li>\n<\/ul>\n","protected":false},"author":26,"template":"","meta":{"_acf_changed":false,"footnotes":""},"collections":[765],"class_list":["post-148434","help","type-help","status-publish","hentry","collections-resolucao-problemas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios<\/title>\n<meta name=\"description\" content=\"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios\" \/>\n<meta property=\"og:description\" content=\"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario\" \/>\n<meta property=\"og:site_name\" content=\"Jibble\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-27T23:04:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario\",\"url\":\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario\",\"name\":\"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios\",\"isPartOf\":{\"@id\":\"https:\/\/www.jibble.io\/pt-br#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png\",\"datePublished\":\"2023-04-05T21:53:35+00:00\",\"dateModified\":\"2025-10-27T23:04:51+00:00\",\"description\":\"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.\",\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage\",\"url\":\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png\",\"contentUrl\":\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.jibble.io\/pt-br#website\",\"url\":\"https:\/\/www.jibble.io\/pt-br\",\"name\":\"Jibble\",\"description\":\"Meet the new standard in time tracking software\",\"publisher\":{\"@id\":\"https:\/\/www.jibble.io\/pt-br#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.jibble.io\/pt-br?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.jibble.io\/pt-br#organization\",\"name\":\"Jibble\",\"url\":\"https:\/\/www.jibble.io\/pt-br\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.jibble.io\/pt-br#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.jibble.io\/wp-content\/uploads\/2022\/05\/Original-copy-923x1024.png\",\"contentUrl\":\"https:\/\/www.jibble.io\/wp-content\/uploads\/2022\/05\/Original-copy-923x1024.png\",\"width\":\"923\",\"height\":\"1024\",\"caption\":\"Jibble\"},\"image\":{\"@id\":\"https:\/\/www.jibble.io\/pt-br#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/jibble\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios","description":"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario","og_locale":"pt_BR","og_type":"article","og_title":"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios","og_description":"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.","og_url":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario","og_site_name":"Jibble","article_modified_time":"2025-10-27T23:04:51+00:00","og_image":[{"url":"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario","url":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario","name":"App m\u00f3vel: Erros nos uploads de registros de hor\u00e1rios","isPartOf":{"@id":"https:\/\/www.jibble.io\/pt-br#website"},"primaryImageOfPage":{"@id":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage"},"image":{"@id":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage"},"thumbnailUrl":"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png","datePublished":"2023-04-05T21:53:35+00:00","dateModified":"2025-10-27T23:04:51+00:00","description":"Leia mais sobre como lidar com e resolver erros relacionados a uploads de registros de hor\u00e1rio offline no app m\u00f3vel do Jibble.","inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.jibble.io\/pt-br\/ajuda\/app-movel-erros-uploads-registros-horario#primaryimage","url":"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png","contentUrl":"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Group-124-1-741x768.png"},{"@type":"WebSite","@id":"https:\/\/www.jibble.io\/pt-br#website","url":"https:\/\/www.jibble.io\/pt-br","name":"Jibble","description":"Meet the new standard in time tracking software","publisher":{"@id":"https:\/\/www.jibble.io\/pt-br#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.jibble.io\/pt-br?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/www.jibble.io\/pt-br#organization","name":"Jibble","url":"https:\/\/www.jibble.io\/pt-br","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.jibble.io\/pt-br#\/schema\/logo\/image\/","url":"https:\/\/www.jibble.io\/wp-content\/uploads\/2022\/05\/Original-copy-923x1024.png","contentUrl":"https:\/\/www.jibble.io\/wp-content\/uploads\/2022\/05\/Original-copy-923x1024.png","width":"923","height":"1024","caption":"Jibble"},"image":{"@id":"https:\/\/www.jibble.io\/pt-br#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/jibble\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/help\/148434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/types\/help"}],"author":[{"embeddable":true,"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/users\/26"}],"version-history":[{"count":3,"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/help\/148434\/revisions"}],"predecessor-version":[{"id":338732,"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/help\/148434\/revisions\/338732"}],"wp:attachment":[{"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/media?parent=148434"}],"wp:term":[{"taxonomy":"collections","embeddable":true,"href":"https:\/\/www.jibble.io\/pt-br\/wp-json\/wp\/v2\/collections?post=148434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}