{"id":45589,"date":"2023-04-05T22:53:35","date_gmt":"2023-04-05T21:53:35","guid":{"rendered":"https:\/\/www.jibble.io\/?post_type=help&#038;p=45589"},"modified":"2025-12-16T16:02:14","modified_gmt":"2025-12-16T16:02:14","slug":"application-mobile-erreurs-dans-les-telechargements-de-saisie-du-temps","status":"publish","type":"help","link":"https:\/\/www.jibble.io\/fr\/aide\/application-mobile-erreurs-dans-les-telechargements-de-saisie-du-temps","title":{"rendered":"App mobile : erreurs lors des t\u00e9l\u00e9chargements des entr\u00e9es de temps"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Si le <a href=\"https:\/\/www.jibble.io\/fr\/logiciel-de-suivi-du-temps-hors-ligne\">suivi du temps hors ligne<\/a> est activ\u00e9, les membres de l&rsquo;\u00e9quipe pourront pointer leur arriv\u00e9e et leur d\u00e9part depuis leurs appareils mobiles ou via un kiosque partag\u00e9. Une fois la connexion r\u00e9tablie, le syst\u00e8me de Jibble synchronisera automatiquement les entr\u00e9es de temps vers le cloud. Pour plus d&rsquo;informations sur le suivi hors ligne, consultez <\/span><a href=\"https:\/\/www.jibble.io\/fr\/aide\/comment-suivre-le-temps-sans-connexion-internet\"><span style=\"font-weight: 400;\">comment suivre le temps sans connexion internet<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lorsque vos entr\u00e9es de temps hors ligne sont transf\u00e9r\u00e9es vers notre serveur une fois votre appareil reconnect\u00e9, des erreurs de t\u00e9l\u00e9chargement peuvent survenir. Ces erreurs se produisent lorsqu&rsquo;une saisie des temps est refus\u00e9e par le syst\u00e8me, par exemple :<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donn\u00e9es manquantes ou invalides<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modifications apport\u00e9es aux r\u00e8gles de suivi du temps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modifications des am\u00e9nagements des horaires de travail\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Lisez attentivement la suite pour obtenir des recommandations sur la r\u00e9solution des erreurs de t\u00e9l\u00e9chargement et \u00e9viter ainsi des calculs de feuilles de temps inexacts.<\/span><\/p>\n<hr \/>\n<h3>R\u00e9solution des erreurs de saisie des temps<\/h3>\n<p>Vous pourrez v\u00e9rifier si des erreurs de t\u00e9l\u00e9chargement sont survenues sur l&rsquo;\u00e9cran du Menu. En cas d&rsquo;erreur, vous pouvez essayer de recharger les entr\u00e9es de temps sur notre serveur.<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allez dans <strong>M<\/strong><\/span><b>enu<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cliquez sur <\/span><b>T\u00e9l\u00e9chargements \u00e9chou\u00e9s vers le serveur<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Vous pourriez voir deux onglets, <b>Erreurs de saisie des temps <\/b>et <b>Erreurs de localisation<\/b>.<img decoding=\"async\" class=\"aligncenter wp-image-23628 size-large\" src=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Failed-uploads-on-mobile-768x626.png\" alt=\"Erreurs de t\u00e9l\u00e9chargement de saisie des temps sur l'\u00e9cran du menu de l'application mobile\" width=\"768\" height=\"626\" srcset=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Failed-uploads-on-mobile-768x626.png 768w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Failed-uploads-on-mobile-300x245.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cliquez sur <\/span><b>Erreurs de t\u00e9l\u00e9chargement<\/b><span style=\"font-weight: 400;\">.<br \/>\n<b><i>Note :<\/i><\/b><i> le nombre affich\u00e9 sur chaque onglet indique le nombre total d&rsquo;erreurs de saisie des temps.<\/i><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Cliquez sur <b>R\u00e9essayer<\/b>.<img decoding=\"async\" class=\"half aligncenter wp-image-23631 size-medium\" src=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Try-again-button-error-uploads-300x223.png\" alt=\"Bouton pour ret\u00e9l\u00e9charger les erreurs de saisie des temps sur mobile \" width=\"300\" height=\"223\" srcset=\"https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Try-again-button-error-uploads-300x223.png 300w, https:\/\/www.jibble.io\/wp-content\/uploads\/2023\/04\/Try-again-button-error-uploads.png 571w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Si l&rsquo;entr\u00e9e de temps a \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9e avec succ\u00e8s sur notre serveur, le nombre total affich\u00e9 \u00e0 droite diminuera. Vous pourrez alors tenter de t\u00e9l\u00e9charger les erreurs plusieurs fois. <\/span><\/p>\n<p>Nous vous recommandons \u00e9galement de v\u00e9rifier aupr\u00e8s des administrateurs de votre organisation si des modifications ou des restrictions ont \u00e9t\u00e9 apport\u00e9es pendant que vous \u00e9tiez hors ligne.<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><b><i>Important\u2757: <\/i><\/b>si vous avez essay\u00e9 de t\u00e9l\u00e9charger les erreurs en vain, veuillez contacter notre \u00e9quipe de support. Afin que nous puissions vous aider \u00e0 r\u00e9soudre le probl\u00e8me le plus rapidement possible, merci de nous fournir les informations suivantes :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quel appareil mobile et quelle version utilisez-vous ? (par exemple : iPhone 11, Samsung Galaxy S5, etc.) <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quel syst\u00e8me d&rsquo;exploitation et quelle version utilisez-vous ? (par exemple : iOS 15.6, Android 5.1.1) <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quelle version de l&rsquo;application Jibble utilisez-vous ? (par exemple : version 2.24.3) <\/span><\/li>\n<\/ul>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 512px; top: 1542.52px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n","protected":false},"author":26,"template":"","meta":{"_acf_changed":false,"footnotes":""},"collections":[455],"class_list":["post-45589","help","type-help","status-publish","hentry","collections-resolution-des-problemes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>App : erreurs lors des t\u00e9l\u00e9chargements des entr\u00e9es de temps<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment r\u00e9soudre les erreurs li\u00e9es aux t\u00e9l\u00e9chargements des entr\u00e9es de temps hors ligne sur l&#039;application mobile de Jibble.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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